Emotional Intelligence

Emotional intelligence focuses on the importance of self management and the management of others. There is increasing evidence to suggest that individual and organisation success is related more to the emotional competencies than one’s technical ability. The emotional competencies are becoming an increasingly important component of essential skills for line managers.

What We Provide

• Open Courses
• Bespoke Training Solutions
• One to One Coaching
• Distance Learning - "Desktop Drivers E-Learning"
• Internal Review

• use EQ competencies in the workplace
• how the emotional competencies  can best be developed (you can increase your “EQ” much more readily than you “IQ”
• how to use the competencies to leverage change, diversity and dignity in the workplace
• how to use the competencies to effectively leverage change, diversity and dignity in the workplace
• how to use the competencies to effectively manage self and others
• what needs to be in a personal action plan 

     and they include:

• Background to the emotional competencies-the evidence and the application
• The emotional competencies (personal and social)
• Assessing your EQ
• Managing Relationships, Empathy, Communication, Developing self and others, Managing Change
• Motivating self and others
• Challenging situations in the workplace
• Personal management style using the Myers Briggs Type Indicator (MBTI)
• Personal action plan 

Our Approach

We use a dynamic and innovative approach which includes:

• Small group work and individual work
• Tasks and activities
• Constructive feedback
• Cases and scenarios
• Interactive discussion
• Talks and handouts
• CD Roms to support the course and take back to the workplace
• One month's support post event

For further information please e-mail louise@dilysjones.co.uk   or telephone 01753 621961  / 01252 876149